This page explains how we collect and process personal data. Your digital security and your rights matter to us when you use our website and the Service, and we follow the EU General Data Protection Regulation.
Privacy policy
Privacy policy for Onlime.dk. Last revised: 21 August 2026
1. BACKGROUND
1.1. Onlime.dk (“the Website”) is owned and operated by Onlime, which provides a cloud-based storage service (“the Service”) for storing, backing up, synchronising and sharing files over the internet.
1.2. Onlime provides the Service to consumers and businesses alike (together “the Customer”). Any Customer who is not a consumer under the Danish Consumer Contracts Act is treated as a business in any agreement with Onlime.
1.3. Onlime is the data controller for the personal data the Customer enters and provides when using the Website and/or the Service.
1.4. This privacy policy explains how Onlime collects, stores and processes personal data, and what rights the Customer has in that regard.
1.5. Questions about Onlime’s processing of personal data or about this privacy policy can be sent to kundeservice@onlime.dk.
2. CONSENT
2.1. By creating a user account and/or purchasing the Service, the Customer accepts that Onlime collects, stores and processes personal data.
2.2. The Customer may invite a third party to use the Service that Onlime provides to the Customer. The invitation is sent via the Website, where the Customer enters the third party’s name and e-mail address, after which Onlime sends that person an e-mail with a link to the Service. The Customer is responsible for the third party having agreed to receive Onlime’s e-mail with the link.
2.3. The Customer may refer a third party to try and/or buy the Service. The referral is sent via the Website’s referral function, where the Customer enters the third party’s name and e-mail address, after which Onlime sends that person an e-mail with a link to the Service. The Customer is responsible for the third party having agreed to receive Onlime’s e-mail with the link.
3. WHAT PERSONAL DATA IS COLLECTED, PROCESSED AND STORED
3.1. Onlime collects, processes and stores the personal data the Customer provides in connection with ordering, buying and using the Service and/or when inviting a third party, cf. clause 2.2.
3.2. Onlime collects, processes and/or stores the following types of personal data:
(i) Name and home address,
(ii) E-mail address, telephone number,
(iii) Information about the payer,
(iv) IP address and cookies from the Website, cf. the Website’s cookie policy below,
(v) The personal data the Customer uploads to the Service, including documents and images containing personal data.
4. THE PURPOSE OF OUR PROCESSING OF YOUR PERSONAL DATA
4.1. The purposes of our collection, storage and processing of your personal data are:
(i) Delivery of the Service the Customer has ordered,
(ii) Delivery of customer service in relation to the Services the Customer has bought and/or asked about,
(iii) After-sales service and follow-up on Services the Customer has previously bought,
(iv) Sending service messages, cf. section 5,
(v) Sending invoices and, where necessary, collecting payment,
(vi) Sending newsletters and marketing material, provided the Customer has agreed to this,
(vii) Producing general statistics, market research, product development, sales analyses, marketing and sales promotion. The statistics and studies are for internal use. If statistics or studies are shared with third parties, the data in them is anonymised and cannot be traced back to individuals,
(viii) Administration and operation of Onlime’s Facebook page, where Onlime and Facebook are joint controllers.
5. SERVICE MESSAGES AND NOTIFICATIONS
5.1. Onlime sends service messages to the Customer by e-mail when this is relevant to the delivery of the Service.
6. WHO HAS ACCESS TO YOUR DATA
6.1. Only Onlime’s employees have access to the Customer’s personal data, and only to the extent necessary to deliver the Service.
6.2. In some cases Onlime shares the Customer’s data with third parties when this is necessary for running Onlime’s business and/or the Website, or for delivering the Service to the Customer.
6.3. Onlime takes responsibility for third parties processing the data securely, confidentially and in accordance with the law.
6.4. The support chat on the Website is provided by Intercom Inc., USA. The chat only loads if you allow it, and what you write in it is processed by Intercom on Onlime’s behalf. The basis for the transfer to the USA is described in the cookie policy below.
6.5. If Onlime is required by public authorities or courts to hand over or share personal data, Onlime has no choice but to comply.
7. SECURITY AND PROTECTION
7.1. Personal data is stored securely, confidentially and in accordance with the law.
7.2. Onlime has established and maintains adequate and necessary technical measures to protect personal data.
7.3. If Onlime suffers a security breach where personal data is judged to be at high risk of misuse, Onlime will notify the Customer as soon as possible. Onlime will also explain what it has done to reduce the risk of misuse, and how the Customer can protect their own personal data.
8. DELETION OF YOUR PERSONAL DATA
8.1. Personal data is kept by Onlime for as long as it is necessary to fulfil the specific purpose of the processing, cf. section 4.
8.2. For certain personal data the law requires Onlime to keep the data for longer. For example, under the Danish Bookkeeping Act, Onlime must keep certain personal data for 5 years after the Customer’s most recent purchase.
9. YOUR RIGHTS AND HOW TO COMPLAIN
9.1. The Customer may at any time ask what personal data Onlime has collected, stores and processes about them, and receive a copy of it.
9.2. The Customer may at any time demand that incorrect data be corrected, and has the right to have incomplete data supplemented.
9.3. The Customer may at any time object to or restrict the processing of their personal data.
9.4. The Customer may at any time have their personal data deleted, except for data the law requires Onlime to keep for a statutory period.
9.5. The Customer can read about their rights on the Danish Data Protection Agency’s website, www.datatilsynet.dk.
9.6. Anyone may complain to the Danish Data Protection Agency about Onlime’s processing of their personal data.
Cookie policy
Last revised: 25 August 2026
In short
Onlime.dk sets no cookies of its own. There are no marketing, tracking or analytics cookies on the site, and we do not measure traffic with cookies. The cookies that can appear on onlime.dk come from our support chat, and they are set only if you consent to the chat yourself.
Besides cookies, the site stores a few pieces of data locally in your browser using Web Storage (Local Storage and Session Storage). Web Storage is not sent with every request the way a cookie is, but it is still data on your device. Campaign data is stored only with your consent. That is why every key and its condition is named below.
Onlime.dk does not show a general cookie banner. If a link to the site contains campaign or referral data, you receive a separate choice before that information can be stored. Without such information, the choice is not shown.
This cookie policy covers onlime.dk and its subpages. When you log in to the Service itself at cloud.onlime.dk or login.onlime.dk, the section “Cookies in the My Onlime app” at the bottom applies. Onlime is the data controller for personal data processed through cookies and similar technologies on the site, cf. the privacy policy above.
Consent to the chat
The first time you open the support chat, we ask whether you want it. The card tells you who sets what, and you can decline the chat and write to us by e-mail instead. The Intercom chat script is only fetched, and cookies are only set, if you consent.
Intercom Inc. is a US company, and the chat workspace is hosted in the USA. If you consent, your chat data is therefore transferred to the USA. The basis is our data processing agreement with Intercom. Intercom states that its transfers run under the EU-US Data Privacy Framework, with EU standard contractual clauses (SCCs) as a fallback. Your file storage remains in Norway (EEA) and is not affected by the chat.
If you decline, we store nothing. We will ask again the next time you open the chat.
Consent to campaign measurement
An advertising link may contain one of the campaign parameters listed in the table below. Only in that situation do we show a choice about campaign measurement. If you consent, we store the consent in Local Storage and the campaign parameters in Session Storage until you close the tab. If you later make a purchase, the parameters are sent with the order so the purchase can be attributed to the correct channel.
If you decline, we do not store or send the campaign parameters for campaign measurement. A refusal is not stored as a preference. The parameters are removed from the address bar after your choice, so reloading does not ask again during the same visit. The referral code is an exception: it belongs to the purchase itself, never shows the choice on its own, and works as a discount code when you complete an order yourself — even if you declined campaign measurement.
Support chat — Intercom
Our support chat is provided by Intercom. After you consent, Intercom sets these cookies on onlime.dk:
| Name | Type | Purpose | Lifetime |
|---|---|---|---|
intercom-id-<app-id> | Cookie (first-party, set by Intercom’s script) | Recognises your browser so an ongoing conversation can be shown again. | Set by Intercom; up to roughly 9 months. |
intercom-session-<app-id> | Cookie (first-party, set by Intercom’s script) | Keeps your chat session open. | Set by Intercom; roughly 1 week. |
intercom-device-id-<app-id> | Cookie (first-party, set by Intercom’s script) | Links the conversation to the device you are writing from. | Set by Intercom; up to roughly 9 months. |
intercom.intercom-state-<app-id> | Local Storage (set by Intercom) | Remembers the state of the chat window, such as whether it is open and what you have typed but not sent. | Until you withdraw your consent or clear browser data. |
The chat sets the only cookies on onlime.dk.
How to withdraw your consent
Changing your mind should be as easy as consenting. The button below opens the same card you agreed on, and turns the chat off again.
When you turn the chat off, we remove our own consent flag, shut the Intercom chat down immediately without you having to reload the page, and expire the three Intercom cookies. They are set on onlime.dk, so our own code can reach them. If one survives anyway, you can clear it in your browser’s own settings. Either way, the chat script is not fetched again until you consent again.
The button needs JavaScript, because the consent lives in your browser. With JavaScript off it does not appear. You can always clear cookies and Web Storage for onlime.dk in your browser’s own settings instead, and you are welcome to write to us at kundeservice@onlime.dk.
How to withdraw consent to campaign measurement
If you have consented to campaign measurement, a button appears below. It removes both the consent and the campaign parameters stored in the current tab. Future purchases then receive no stored campaign attribution unless you consent again through a new campaign link.
What else we store in your browser
The keys below are first-party Web Storage. They are set by onlime.dk and are not used to recognise you on other websites. Most are necessary for the site to work, or tied to a function you asked for yourself. onlime.obs. keeps track of technical errors so we can fix them. The campaign keys are used only after your consent and may be sent with an order as described above.
| Key | Type | Purpose | Lifetime |
|---|---|---|---|
onlime.chat.consent | Local Storage | Remembers that you said yes to the support chat, so the card does not ask again. Written only on a yes; a no stores nothing. | Until you withdraw consent or clear browser data. |
onlime.attr.consent | Local Storage | Remembers that you consented to campaign measurement. Written only on a yes; a no stores nothing. | Until you withdraw consent or clear browser data. |
hf-theme | Local Storage | Remembers your choice of light or dark theme. | Until you delete it. Choosing “auto” removes the key. |
hf-cta-min | Session Storage | Remembers whether you minimised the action bar at the bottom. | Until you close the tab. |
frigoer-demo-played-v1 | Local Storage | Remembers that you have seen the demo animation on /arkivering, so it does not play again. | Until you delete it. |
deling-demo-played-v1 | Local Storage | Remembers that you have seen the demo animation on /deling, so it does not play again. | Until you delete it. |
onlime.attr.<parameter> | Session Storage | Only after you consent and only if you arrive via an ad or referral link: stores the campaign parameters carried by the link (gclid, gbraid, wbraid, ref, paid, pacid, addrevenueClickId, addrevenueClickRef, addrevenueChannelId) so a purchase can be attributed to the correct channel. A stored referral code can also trigger the referral discount on a purchase. | Until you close the tab or withdraw consent. |
onlime.checkout.ref | Session Storage | Only if you arrive via a referral link: remembers the referral code so the discount can be applied if you complete a purchase. Stored regardless of your campaign-measurement choice — the code is used for the discount, not for measurement. | Until you close the tab. |
onlime.checkout.intro | Session Storage | Only during an order: holds the details you have entered, plus a key that stops the same purchase from being created twice. | Until you close the tab. |
onlime.checkout.plan | Session Storage | As above, for an order started from a pricing card. | Until you close the tab. |
onlime.vk.pending | Local Storage | Only on the receipt page: marks that we are waiting for confirmation from the payment provider. | Deleted automatically after 6 hours. |
onlime.vk.settled | Local Storage | Only on the receipt page. Stores the contents of the receipt, including your name and, for business purchases, company name and VAT number, so you can reload the page without losing it. | Deleted automatically after 48 hours. |
onlime.vk.pv.<value> | Local Storage | Only on the receipt page: marks that a purchase has already been recorded, so it is not counted twice. The value is a cryptographic fingerprint and cannot be used to look up your account. | Until you delete it. |
onlime.obs.<error-signature> | Session Storage | Makes sure the same technical error on the page is only reported once per tab. The key holds the error message, the file name and the line number. | Until you close the tab. |
If something goes technically wrong on the page, your browser sends us a short error report: the error message, the file name, the line number, which page you were on and — if you came from another website — which one. We do not ask for your name or your e-mail, and we do not use the report to recognise you; but an error message is free text, and we cannot guarantee that a piece of personal data never ends up in one. Your browser also sends your IP address automatically, as it does with any other request.
The details you enter during an order — name, e-mail address, address, telephone number and, for business purchases, company name and VAT number — are stored temporarily in your browser so that a reload does not cost you the order. Where they can be linked to you as an identifiable person, they are processed under the privacy policy above.
Onlime does not use cookies, Web Storage or similar technologies to read, analyse or resell the contents of the files you store in the Service.
Analytics without cookies — Plausible
For traffic measurement we use Plausible Analytics, a European, cookieless analytics tool. The measurement is anonymous and aggregated. The tool is not yet switched on for onlime.dk; it will be at launch, and it changes nothing in this section. It sets no cookies, stores no personal data and uses no identifiers across pages or websites. All data is hosted in the EU. Since nothing is stored on or read from your device, it does not require consent.
Your rights and changes to this policy
You can block, limit or delete cookies and Web Storage data in your browser settings at any time. If you block everything, the site still works, but the chat and an order in progress may be interrupted.
Where information from cookies and similar technologies is personal data, you have the rights set out in the privacy policy above: access, rectification, erasure, restriction and objection. You can read more about your rights and how to complain on the Danish Data Protection Agency’s website.
Onlime may update this cookie policy if our use of cookies and similar technologies changes, or if the law requires it. The current version is always available here on onlime.dk.
The site also links to US-owned services you can choose to open yourself: the App Store, Google Play and Google Drive, where the data processing agreement is available for download. Following a link is your choice, and we send no information about you with it.
Cookies in the My Onlime app
When you log in to the Service itself at cloud.onlime.dk and login.onlime.dk, strictly necessary first-party session and login cookies are set (including AUTH_SESSION_ID, KC_RESTART and fusionauth.*). They are required to keep you securely logged in and cannot be opted out of if you want to use the service.